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Payment

Why do I still receive the payment pending emails?

If you have made a recent payment and are still receiving the payment pending emails, please bear with us - the finance team is doing its best to process payments as fast as possible. These are reminder emails; ignore them if you have paid, they will

What is the status of my payment?

Payments can take anywhere from 24 hours up to 2 weeks to process the payment depending on the method selected. The reason for this time is because the transaction process goes through a number of steps to get from one bank account to another:. - Pop

What are the payment options?

We provide multiple convenient payment options to ensure a seamless shopping experience:. Recipient: [email protected]. IMPORTANT: DO NOT mention anything that is not your order number. Need assistance from a live agent?. Our friendly and knowle

How long will payment take to process?

Payments can take anywhere from 24 hours up to 2 weeks to process the payment depending on the method selected. The reason for this time is because the transaction process goes through a number of steps to get from one bank account to another:. - Pop

Can I place an order or make a payment for my order over the phone?

Sure!  You can call for anything we have live agents ready to help!. We offer ACH and other methods as instant payments when you call us. Please, call +1 (760) 313-7455 between 6:00am - 8:00 Pacific Standard Time.

Why did my payment fail?

This could have happened for a number of reasons:– Shipping and billing address don't match. – Insufficient funds. – Bank rejected funds. – Payment information entered incorrectly. If you have re-entered your information and double-checked everything

What payment confirmation process exists when making an order?

When you make a payment, a confirmation process follows. We will notify you once your payment is successfully received and applied to your order. If you need any assistance or have further queries regarding payment confirmation or any other aspect of

What will be the billing descriptor on my bank account?

When you finalize a payment using your bank account, our billing descriptor that will appear on your statement is listed as My Natural Wellness LLC. If you require further assistance regarding billing or have other inquiries about our products and se

What is the process for a payment made by mail?

When you opt to send a payment by mail, be it cash, check, or money order, please ensure it is addressed correctly to our mailing address. After we successfully receive your payment, we will apply it to your order and notify you of the confirmation.

I Mailed a Money Order—Why Is My Payment Still Pending?

If you’ve sent a money order for your order and it's still showing as “Payment Pending,” we understand your concern. Here’s what might be happening and what you can do next. Money orders usually take 7–10 business days to be received, verified, and m