I Mailed a Money Order—Why Is My Payment Still Pending?Updated 6 days ago

If you’ve sent a money order for your order and it's still showing as “Payment Pending,” we understand your concern. Here’s what might be happening and what you can do next.

⏱️ Typical Processing Time

• Money orders usually take 7–10 business days to be received, verified, and manually processed.

• Delays can occur due to postal service delivery times, weekends, or incomplete payment details.

🔍 What You Can Do:

1. Double-check your payment:
   Ensure your money order was made payable to the correct name and that your order number was clearly written on the memo or included inside the envelope.

2. Give it a little more time:
   If it's been 10 business days (not including weekends or holidays), your payment may be close to processing.

3. Still concerned? Contact us.
   Use the link below to confirm whether we’ve received your payment and to request an update:

👉 Submit a Support Request

Please include:

• Your order number (e.g., 000256102)

• The date you mailed the money order

• The money order issuer (e.g., USPS, Western Union)

We’ll investigate and provide a clear update. We appreciate your patience while we get everything sorted for you.