My Support Ticket Is Still Open—What Should I Do Next?Updated 6 days ago

Thank you for following up—we understand how important it is to get your issue resolved completely. If you’ve already opened a support ticket and are waiting for a resolution, there’s no need to submit another one.

Here's What You Should Know:

• Your ticket remains active. As long as the issue hasn’t been marked as resolved or closed, our support team is still reviewing it.

• No need to resubmit. 

• We haven't forgotten about you. We handle each case personally, and we’ll respond as soon as we can with a solution or update.

Please Hold Off on Submitting a New Request

If you’re replying to a ticket (even if it feels like a new issue), make sure to respond directly to the original email or use the existing ticket thread. This helps us keep all your information in one place and ensures faster, more accurate support.

Need to Check Your Ticket Status?

If you're unsure whether your request is still being worked on or need confirmation, please contact our team here:

👉 Contact Customer Support

We appreciate your patience and are committed to resolving your concern fully and fairly.