We understand how frustrating it can be when your clone arrives looking stressed after transit. Because clones are live plants, shipping conditions and environmental changes can sometimes affect their appearance temporarily.

The good news is that many stressed clones recover successfully once they are properly acclimated.

What Shipping Stress Can Look Like

After delivery, clones may show temporary signs of stress such as:

• Drooping or limp leaves

• Yellowing foliage

• Wilting

• Dry growing medium

• Leaning stems

• Curling leaves

• General weak appearance

These symptoms do not always mean the clone will fail to recover.

Immediate Recovery Plan 🌿

Please begin the following recovery steps as soon as your package arrives:

For the First 3–5 Days:

• Remove clones from packaging immediately

• Keep them indoors in a stable environment

• Use low to moderate lighting at first

• Avoid intense direct sunlight or overly strong grow lights

• Keep the growing medium lightly moist, not soaked

• Avoid overwatering

• Do not add nutrients or aggressive supplements right away

• Allow the clones time to rest and acclimate

Please continue monitoring your clones during this recovery period.

We have seen clones recover from significant shipping stress after a few days of proper care.

When to Contact Customer Support 📩

If your clone arrives in severely poor condition or does not improve during the recovery window, please contact our Customer Support team.

To help us review your claim quickly, please provide:

• Your order number

• Clear photos of the clone

• Clear photos of the packaging

• An unboxing video

• A visible timestamp showing delivery timing

Important Policy Information

We handle DOA claims on a case-by-case basis.

To qualify, you must submit:

• Clear photos

• An unboxing video

• A timestamp

• Within 24 hours of confirmed delivery

Our standard resolution is a replacement.

Need Help?

If you have any concerns during the recovery process, please reach out to our Customer Support team. We are always happy to help guide you through the next steps and assist with clone recovery whenever possible 🌱